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To make your time with us as easy and enjoyable as possible, BGroom provides an experienced Customer Support team, available 24/7.
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Technical Issues
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| How do I download and install the BGroom software? | ||||||||||||
The download process is quick and easy: click here for full instructions on how to download our free playing software.
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| How long will it take to download? | ||||||||||||
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Depending on the speed of your internet connection, the software download should take no more than a few minutes to complete.
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| What are the system requirements needed to run the BGroom software? | ||||||||||||
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BGroom's software is supported by Microsoft Windows XP Operating Systems and above, with the following minimum specification: Pentium, 128MB RAM. You will also need a DSL or faster internet connection. Please note that Windows Vista is completely compatible with our software. Unfortunately you can not download BGroom to mac. If you have been experiencing difficulties, below you will find three steps to help eradicate this issue:
Details of how you can do this will be located at the respective manufacturers websites. | ||||||||||||
| My User Name and/or Password are not accepted. | ||||||||||||
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Always check that you have entered the correct Username and Password. Note that both of these are case sensitive, so you may need to turn on/off your Caps Lock as required. If for any reason you have forgotten your Username or Password, you can contact Customer Support and they will issue you with a new one.
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| Can I have more than one BGroom account? | ||||||||||||
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Players may only run one active account at any time, in order to avoid any confusion and to help avoid your account details being duplicated by would-be hackers.
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| I am having problems logging-in, what can I do? | ||||||||||||
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First make sure that you are connected to the internet. If so, check that you have entered the correct Username and Password.
If you have a firewall operating on your computer, it is possible that this is preventing you from logging-in. On rare occasions the BGroom server may encounter problems, in which case you should simply try to log-in again after a short period of time. | ||||||||||||
| What happens if I am disconnected during a game? | ||||||||||||
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Here at BGroom we understand that internet connections do not always work as they should, so in the event that you are disconnected whilst playing, you will have 5 minutes in which to reconnect and sign into BGroom, at which point you will be automatically reconnected to your game. We recommend that you make a few tests in practice mode to check our software. In the middle of a game unplug your internet cable and try to reconnect again. In an effort to stop players intentionally disconnecting or forfeiting during game play when they are losing, BGroom will penalize such activity, as described below: Disconnection: If you fail to reconnect to a game from which you were disconnected within 5 minutes (either intentionally or unintentionally) you will lose the game, and you will pay your opponent double the original game wager plus whatever the stakes are according to the doubling cube at the time of disconnection. For example, if the agreed wager before play was $10, then you will pay your opponent $20. If you or your opponent doubled once with the Doubling cube, you will then pay a total of $40. Per Total timer runs out: In the event that your Per Total timer runs out of time (either intentionally or unintentionally) whilst playing, you will lose the game. You will pay your opponent double the original game wager plus whatever the stakes are according to the doubling cube when the timer runs out. For example, if the agreed wager before play was $10, then you will pay your opponent $20. If you or your opponent doubled once with the Doubling cube, you will then pay a total of $40. Closing window by clicking on “X” tab: If you close an active game window by clicking on the “X” tab in the upper right hand corner of the window during the game (either intentionally or unintentionally) you will automatically lose the game. In this situation, you will pay your opponent triple the original game wager plus whatever the stakes are according to the doubling cube at the time of game window closure. For example, if the agreed game wager before play was $10, then you will pay your opponent $30. If you or your opponent doubled once with the Doubling cube, you will then pay a total of $60. BGroom.com constantly monitors all activities on its servers and any players that repeatedly end their game in any the above circumstances will be investigated and may have action taken against them as BGroom sees fit. | ||||||||||||
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I’m having problems with my connection and can’t seem to play normally? | ||||||||||||
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If your internet connection is slow, this could be due to internet lag. Internet lag is often caused by poor connection between your ISP and our server. Also please keep in mind that your location, Internet traffic, background downloading, as well as other variables all contribute to a slow connection. Unfortunately this is something beyond our control but your own connection is often improved if you close out other bandwidth-consuming applications such as internet browsers, file sharing programs, chat programs, etc. (Try to keep these at a minimum so that your play will be as smooth as possible.) Please note our technicians monitor the speed of our connection around the clock and we do not experience slow connections, as we have the fastest high speed connection that is available. Your Internet connection is rated in the following order, Very Good>Good>Fair>Poor>None. Please keep an eye on your local internet connection icon which should be located at the bottom right hand side on your screen next to the time. The level should always be on Good to play a normal game. You may wish to contact your Internet Service Provider to see if they are also experiencing connection problems and to see if there is anything else they can do for you to keep your connection at a high speed. | ||||||||||||
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The client seems unstable, what can I do?
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Please make sure that your firewall is marked or ticked to accept the following files: BGroom.exe, BGroomLobby.exe and BGroomDlgWeb.exe The following Information is needed for our Technical Department if the problem still persists:
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How can I uninstall my BGroom software? | ||||||||||||
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If for any reason you wish to remove the BGroom software from your computer, simply follow the standard uninstall procedure. If you are unfamiliar with how to do this, then follow the instructions below. 1. Click "Start", located in the lower left corner of your desktop.
2. Go to "Programs". Place the pointer over "BGroom". 3. A sub-menu will open. Click "Uninstall BGroom" 4. The BGroom Uninstall window will appear. Click "Continue" to proceed. 5. Click on "Finish", at the bottom of the pop-up window. The BGroom software will now automatically uninstall from your PC. | ||||||||||||
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The "My Account" area gave me an error message, what can I do?
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Error Message: For Security Reasons this page is now disabled. Please close it and click my account again. This message appears when the personal area has timed out, meaning it was open for approximately 15 minutes without action taken. By closing and reopening the page, this should resolve the problem. Otherwise we recommend restarting the client. | ||||||||||||
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How do I download and install to GNU?
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In order to download and install the GNU files please follow the instructions below:
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The game froze what do I do?
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If you are playing a game and the game freezes, please leave the game window open. If the problem is ours, our team of technicians will try to fix the problem immediately as they work 24/7. Once the problem has been resolved, players will then be able to continue playing in their games, from the point the game froze. If however one of the players closes their game window, then the player that closed the window first will automatically loose the game and loose maximum points. If we do find that there was a malfunction/error then we will happily refund any Real money lost stakes. The following information would need to be supplied in order for your game to be reviewed:
Please also check if this happens again that your internet connection is good, as in most cases this is why the game window freezes, as member’s connections are low or may have been disconnected completely from there ISP. | ||||||||||||
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How do I take a screen shot of my game?
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In order to take the screen shot, when the problem occurs, please press the button "PRINT SCREEN" and then open a Word Document and press Ctrl+V. After having done that, please send us the document as an attachment.
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Why can't I view any tables or players in the lobby?
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If you are experiencing problems viewing all the tables in BGroom, you will need to adjust your filters.
If you are unfamiliar with how to do this then please follow the simple instructions below.
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I have a Lobby MFC problem, what can I do?
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Most likely the the problem is probably with the Flash on your computer and we suggest the following: Under the bg software settings please select graphics quality as low. If this does not help, please try re-installing flash and install the latest version. | ||||||||||||
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I have Windows Vista but there seems to be problems?
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Windows Vista is completely compatible with our software.
In some cases Windows Vista tends to detect the activex controls required to load the buttons as "unsigned activex controls" and blocks them. You could try the following workaround with regards to this issue, but this will be at your OWN RISK as Unsigned ActiveX controls can be much more of a potential security risk than signed ones from sites that cannot be trusted.
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| Is it safe to make real money deposits over the internet? | ||||||||||||
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Despite the concerns of many internet users, depositing and withdrawing online is as safe as shopping in a store or by mail. BGroom goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocols (128 bit, SSL data encryption technology) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. | ||||||||||||
| What methods can I use to deposit money into my account? | ||||||||||||
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Once you are ready to play with real money, you’ll find that depositing at BGroom couldn’t be easier. We accept all major payment methods including credit cards, Neteller and many other alternative e-payment options.
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| How much can I deposit into my account and how often may I deposit? | ||||||||||||
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Deposit amount and frequency varies depending on your chosen deposit method. Please visit the BGroom Cashier for more details.
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| How long will it take for BGroom to process my deposit? | ||||||||||||
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Deposit processing times may vary according to which payment method you use, but for most methods, your deposit will be processed instantly or within 10 minutes.
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| If I use my credit card to deposit money, how will it show up on my bill? | ||||||||||||
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Deposits made by credit card will appear as SKP*BGRoom.com or Aqua Skills on your credit card bill.
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| What is the object of the game? | ||||||||||||
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The object of the game is for players to move their checkers around the board and into their respective Home boards and then to remove, or Bear, the pieces off the board. The first player to bear all 15 of his checkers off the board wins the game.
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| What are the parts of a Backgammon board? | ||||||||||||
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Click here to learn about the Backgammon playing board.
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| How can I enter into a game once I'm in the BGroom Lobby? | ||||||||||||
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Once inside the Lobby, there are two ways to enter into a game: Create New Match Create a new match by clicking on the "Create New Match" button. Decide to play either a single game or a series. The "Create Single Game" or "Create New Match" pop-up window will appear allowing you to decide your terms of play. Join another players game Join another player's match by clicking the "Join" button next to their name. This will present you with their "Match Terms", which you may either accept or decline. | ||||||||||||
| Who goes first? | ||||||||||||
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To decide who will start the game, each player rolls a single die and the player with the highest number begins, using both his number and that of his opponent in his opening move. This is called the Opening roll.
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| How are the checkers moved around the board? | ||||||||||||
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Click here to read about checker movements.
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| What happens if I roll doubles? | ||||||||||||
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If a player rolls doubles, the numbers are played twice. For example, if both dice read 5, the player has four moves of 5, which can be played in any legal combination the player wishes: four checkers moved 5 pips each, one checker moved 20 pips (4 x 5 pips) or any such combination.
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| Can I move my checker to any point on the board? | ||||||||||||
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A checker may only be advanced to an Open Point: any point that is free of checkers or is occupied by the players own checkers, or has no more than one of the opponents' checkers placed on it. A Checker may not be advanced to a point that is occupied by two or more of the opponents' checkers.
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| How many checkers can I have on a single point? | ||||||||||||
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As long as you control the point, there is no limit to the amount of checkers you may place on that point.
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| How much time do I have to make a move? | ||||||||||||
There are three time options when playing at BGroom. Choose between the following three game types:
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| Can I pass when it's my turn? | ||||||||||||
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As long as a legal move may be made, a player may not pass on his turn. If it is not possible to play both rolled numbers, a player must use the higher of the two. A player forfeits his turn only if neither number can be played.
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| Can I land on a single checker belonging to my opponent? | ||||||||||||
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A single/lone checker on a point is known as a Blot. If a player's checker lands on an opponents blot, either as an intermediate move or as a final landing point, the blot is removed from the board and placed on the bar. This is known as a Hit. If a player's checkers have been hit, his first priority is to enter them back onto his opponents Home board. Until this has been done, he may not advance any other checkers around the board.
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| What happens then? | ||||||||||||
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To return a checker to the board, a player must roll a number corresponding to an open point on his opponents Home board. Any number remaining having returned a blot to the board must be used in the normal fashion to advance a checker. If neither of his rolled numbers corresponds to open points, he must forfeit and wait for his next turn to try again.
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| I have moved all of my checkers into my home board: what now? | ||||||||||||
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Once all 15 checkers have been advanced to a player's home board, he can begin bearing them off. The dice are rolled as normal, and checkers are then removed in correspondence to the numbers rolled. For example, if a player rolls 4 and 1, he may then remove a checker from points 4 and 1.
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| Can I bear-off my checkers in any order? | ||||||||||||
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There are certain rules that dictate the order in which you may bear off. If there are no checkers on the point indicated by the dice, the player must move checkers from the next highest point to a lower number. If the only points occupied by checkers are lower than the numbers rolled, the player may bear off checkers from the next highest point down. If a player's checker is hit while he is bearing off, it must first be entered back onto his opponent's home board and then advanced back around to his own home board before he can continue to bear off checkers. | ||||||||||||
| What is the Doubling Cube and how is it used? | ||||||||||||
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The Doubling Cube is used to increase and keep track of the stakes of the game. It is marked with the numbers 2, 4, 8, 16, 32 and 64. A player can offer to double the stakes of a game at any stage after the opening play and then his opponent must decide to accept or decline the offer to double the stakes. If he declines, he loses/forfeits the game at its present stake. If he accepts, the stakes are doubled and the cube is turned to display the new stake. Once a player accepts the double, he is given possession of the cube and then only he can re-double the stakes. | ||||||||||||
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